Shipping Policy
Thank you for shopping with Aime-Sois. Orders are dispatched within 1–2 business days and typically arrive within 7–12 business days worldwide.
We work with trusted fulfilment partners who ship products directly to you. This lets us offer a wider range of products at better prices. This policy explains what to expect once you place an order.
Processing and Dispatch
All orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays).
- Orders placed on weekends or public holidays are processed the next business day.
- During busy periods or promotions, processing may take slightly longer. We will let you know if this affects your order.
- You will receive a confirmation email when your order is placed, and a dispatch email with tracking details once it ships.
Delivery Times
Once dispatched, orders typically arrive within 7–12 business days internationally.
|
Stage |
Estimated time |
|---|---|
|
Processing and dispatch |
1–2 business days |
|
International delivery |
7–12 business days |
|
Total from order to arrival |
8–14 business days |
Delivery times are estimates, not guarantees. Remote areas, customs checks, peak seasons and carrier delays can occasionally add extra time.
Shipping Costs and Tracking
Shipping costs are calculated and shown at checkout before you pay. [Add any free shipping threshold here, e.g. "Free shipping on orders over £X."]
- Tracking: Every order includes a tracking number, sent by email once dispatched. Tracking may take 2–5 days to show updates after dispatch.
- Multiple packages: If you order several items, they may ship from different warehouses and arrive in separate packages on different days. You will not be charged extra for this.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees set by your country. Unless stated otherwise at checkout, these charges are the customer's responsibility.
We have no control over customs processing times. Any delay caused by customs is outside our control, but we are happy to help you track down your parcel.
Delays, Lost Parcels and Address Issues
- Late orders: If your order has not arrived within 20 business days of dispatch, contact us and we will investigate with the carrier.
- Lost or damaged parcels: If a parcel is confirmed lost or arrives damaged, we will send a replacement or issue a refund. Please send photos of any damage within 7 days of delivery.
- Incorrect address: Please check your shipping address carefully. We cannot be responsible for orders sent to an incorrect address provided at checkout. Contact us within 12 hours of ordering if you need to change it.
- Returns: For returns and refunds, please see our [Returns Policy]. UK and EU customers can cancel most online orders within 14 days of receiving them.
Contact Us
If you have any questions about your order, email us at [your email address] and we will reply within 1–2 business days.